Ventura Grain Inc

Had 50 bales of hay delivered, 28 of them are moldy and the owner refuses to remedy the situation in any way. What a massive waste of money. Absolutely horrible business practice, extremely unprofessional. Will be taking appropriate action towards a resolution for my losses. This place does NOT guarantee their hay, I recommend going elsewhere. Edit to add that I have stored my hay in the same spot of the same barn for 6+ years and have NEVER encountered ANY moldy hay not once, until now. This is not a storage issue on my end. Our barn is newer, water tight and never once been an issue. These bales appear to have been baled not fully dry as the mold was originally noticed on the INSIDE of the flakes and spread outward. This is the 1st and the last time we will purchase hay from Ventura as they will not guarantee the moldy hay that came from them... bales DO NOT get THIS moldy in 3 weeks kept in a dry barn and stored correctly unless they were already molded/wet within. It's really a shame that this store doesn't care about their customers or getting people's horses sick. They couldn't even have the common decency to even LOOK at the hay or call me back.

The girl working the front today was extremely rude. Wife drove over an hour to spend more than a grand on equipment. Asked if there was a restroom she could use. This girl said no, she should drive down the road. She also had an attitude and ignored her for several minutes with no other customers present. So wife went back to the truck to pee in a bottle. After, one of the guys who helped load up said "oh yeah I could show you the bathroom it's just through that door" 🙄

I grabbed a bale of hay from this store and it was of very poor quality. It was the one that cost roughly $14. Lots of sharp thistles which were too sharp to feed to the rabbits and Guinea pigs. The hay turned the Guinea pig’s poo black. I said ok well I’ll use it in the garden then to cover my seedlings. I’m not sure what you guys use in terms of broad leaf herbicides and such but whatever was sprayed on this hay destroyed a multitude of plants in my garden. I have never seen such damage before and it looks as it maybe targeted the nightshades. I am now remediating my soil due to this contamination. I would NOT recommend buying hay from this place. Such a shame.

Old woman that runs the place harassed my father and treated him with total disrespect especially knowing he doesn’t speak English when her own worker that works in the back went out of his way to help my father show the different grains knowing it would be the only way to communicate with my father and she comes by the back and yells at my father to get out of there because he can’t be back there when he was being shown the grains by her own worker…. in-front of the worker and other customers standing outside. The woman treats an immigrant customer completely different then an American I’ve experienced this myself in how she treated me and an older gentleman who was clearly from a different country asking for help septum her tone and body language. I will no longer or my father give our business to such discrimination. Any chance I get I’ll let all our friends with animals know if our experience there and to refuse business there.